# FAQs
Browse the FAQs below or type your question in the search box at the top right, and our AI assistant will guide you.
## About Sola
### What’s unique about Sola?
Sola isn’t just another security tool. It’s a new way to build security solutions, designed for flexibility, speed, and collaboration.
* Build security solutions, your way. No need for an engineering team.
* Create security apps tailored to your needs using Sola AI or SQL.
* From questions to answers, fast. Ask, analyze risks, and trigger alerts.
* Designed for teams. Share insights, track findings, and collaborate.
Sola helps you move from security gaps to solutions, faster than ever.
## Pricing and plans
### How much does Sola cost?
Sola offers four plans designed for teams of any size: **Shoreline (*****Free*****)**, **Tidewater** , **Open Sea** , and **Deep Blue**.
Higher plans include increased weekly [AI credits](/getting-started/sola-ai.md#ai-credits-and-usage), more [data sources](/integrations/data-sources.md#data-records-and-usage), higher daily record limits, and advanced features such as [agentic workflows](/workspace/apps/workflows.md#workflow-credits-and-usage), [graph research](/getting-started/sola-ai/graph-research.md), private visibility controls, and enterprise security.
Sola will always remain affordable and accessible as we grow.
For more details, visit our [pricing page](https://sola.security/pricing/).
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### Can I try before I buy?
Yes. Get started on the Free plan at no cost and explore Sola’s core features before upgrading.
### Can I upgrade or downgrade my plan?
Yes.
**Upgrading**: Your new plan is activated immediately and billing updates automatically.
**Downgrading**: Your current plan stays active until the end of your billing period. Refunds are not issued for unused time. The downgrade takes effect when the billing cycle ends.
### What are AI credits?
[AI credits](/getting-started/sola-ai.md#ai-credits-and-usage) measure your usage of Sola AI, including app generation, query generation, workflow steps, and conversational requests.
Each plan includes a weekly allowance of AI credits. When credits refresh, your AI features become fully available again.
### What happens if I exceed my limits?
AI Credits: When you run out of weekly AI credits, AI-powered features become unavailable until your credits refresh. You can upgrade anytime to increase your allowance.
**Data Sources**: You cannot add more data sources than your plan allows. [Upgrade](https://sola.security/pricing/) to connect additional sources.
**Daily Data Records**: If you reach your daily data-record limit, processing pauses until midnight UTC. Upgrade for higher daily capacity.
**Apps**: You cannot create additional apps once you reach your plan limit. You can upgrade or archive existing apps to free up space.
### Do unused AI credits roll over?
No. AI credits refresh weekly and do not roll over or accumulate. Each week you receive the full allowance included in your plan.
### Can I add more users without upgrading?
No. User limits are fixed per workspace based on the plan. To add more users, upgrade to a higher plan or contact sales.
### What happens when I cancel a paid plan?
Your workspace remains active until the end of your current billing period.
After the billing period ends:
* Your workspace automatically downgrades to Free plan limits.
* Your data and apps remain accessible.
* Features and limits are reduced according to the Free plan.
### What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) via Stripe. Enterprise customers can arrange invoice-based billing.
## Sola Concepts
### What are apps, and how should I build them?
A [Sola app](/workspace/apps.md) is a custom security solution you build based on your needs. Each app functions independently and is built to [answer your security questions](/workspace/apps/queries.md) across different domains.
There’s no single way to structure your apps. Sola gives you the flexibility to organize them however you prefer:
* By security domain. For example, Identity and Access Management, Cloud Security.
* By vendor. For example, AWS Security, GitHub Security.
* By team. For example, SOC Team Monitoring, CISO Dashboard.
Whether you’re building a single-use app or a more complex multi-source security solution, it’s up to you and your use case.
Apps connect to relevant [data sources](/integrations/data-sources.md) and can be shared with your team for collaboration.
### Who is considered a workspace member?
An organization can have multiple [workspaces](/workspace/workspace-home.md), and users can be members of one or more. As a workspace member, your [role and permissions](https://docs.sola.security/resources/pages/l69Cxh11wZLxhFByYYn5#id-2.-workspace-settings) determine what you can do. Whether it’s managing settings, inviting members, building or viewing apps.
### Do you need to know how to code or SQL to build a security tool in Sola?
Sola offers a no-code experience, making it easy to [create security apps](/workspace/apps.md#creating-apps) using natural language with Sola AI. You can ask security questions, uncover insights, and set up alerts—no coding required. Start quickly with ready-to-use apps from the App Gallery, built by our expert security team.
### What should I do if I don’t have access to connect a data source?
In the meantime, you can explore Sola using a sandbox environment or placeholder data source to test features and get familiar with the platform before [connecting your own data](/integrations/data-sources.md).
## Privacy and Security
### Is my data secure?
Sola is built by security people, for security people. Security is at the core of everything we do. We uphold the highest industry standards to protect your data, systems, and operations.
Your data is encrypted at rest and in transit, with access strictly controlled through a secure authentication and authorization process.
Learn more about our security practices in [Sola’s Trust Center](https://trust.sola.security/).
### Where is my data stored?
Sola only provides a managed service. Your data is saved within Sola databases, according to compliance and audit standards.
### What access do you have to my data?
Sola has read-only access to your data and cannot modify or delete any information. Once connected, your data is securely stored, and access is restricted to retrieving configurations and metadata only. Authentication methods ensure secure delegation of permissions while maintaining data integrity.\
Also, you control which data is synced by enabling or disabling specific tables within your data source.
### Is Sola Security SOC 2 certified?
Yes, Sola Security is SOC 2 certified.
Sola has successfully completed the SOC 2 Type II audit, which demonstrates our commitment to maintaining the highest standards for security, availability, and confidentiality. This independent third-party assessment validates that our systems and processes are designed and operated to safeguard customer data.
Learn more about our other key industry certifications, such as ISO 27001, and our latest security and compliance documentation, in the [Trust Center](https://trust.sola.security/).
### Does Sola support Single Sign-On (SSO)?
Yes. Sola supports SSO via SAML and OpenID, with integrations for identity providers such as Okta, Azure AD, Google, OneLogin, Ping Identity, and JumpCloud. Configure SSO in [Settings](https://docs.sola.security/resources/pages/l69Cxh11wZLxhFByYYn5#id-3.-privacy-and-security).
## Sola AI
### How does Sola AI assistant use my data?
Sola AI assistant follows strict security practices to keep your data safe. Your data is stored securely according to [our standard security policies](https://sola.security/privacy-policy/).
Sola AI assistant does not use your data to train our models. Any data processed through Sola AI is used solely to generate responses and is not retained for training purposes.
### Can I enable or disable Sola AI?
Yes. You can enable or disable the option to skip the Sola AI assistant when creating new queries.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.sola.security/resources/faqs.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.